A
By andrew, 1 April, 2014
swamp-witch

The site does not seem to be responding any slower for me and I luckily did not lose anything. Thanks for working so diligently to get us back online!

Kelsey

loved

good we r back
sad I missed Neopoets so much
i was about to shed crocodile tears
as I bank only on neopoets
for all my works

Glad I shall be able to restore
thanks Andrew and those involved
gratefully yours
loved

S

I think you have done well in getting things back running in such short time........stan

R

raj

11 years ago

We are lucky to have you and your team on Neopoet who work so diligently which is why we are able to have the pleasure of reading and posting poems. Thanks a lot. Besides fortunately I see that all poems posted by me are not lost. I am sure you must have taken corrective and preventive actions so that such incidences are minimized to the best possible extent.

Warm regards.

raj

Barbara Writes

Glad site back up. Was shock to see it down Sunday. Knew Andrew have it up soon. Seems to be working up to speed for me.

Update 4/6/14 at 7 pm:
 
We are happy to report that www.neopoet.com is now being hosted out of our main server in Brooklyn, NY. The site should be a lot more responsive. If you notice any issues at all, please contact us at http://www.neopoet.com/contact
 
Please note that search functionality is still disabled at the moment - we hope to have this restored next week.
 
 
Update 4/2/14 at 10 pm:
 
We completed some configuration changes and the backup server appears to be much more responsive. Please let us know if that's what you see as well
 
Update 4/1/14:
 
The server hard drive (1 of 2) failed around 1 am on Sunday, March 30th.
 
After trying some initial diagnostics, I went to the data center, confirmed the hard drive was dead and pulled both the defective and non-defective drive.
 
I were able to extract the database and the base files (the program that runs Neopoet as well as uploaded files, like profile pictures) from the working drive. The drive that had failed contained log files and some backups.
 
On Monday, I created a "virtual" cloud server as a workspace and as a point to restore the website. We spent a lot of time trying to use the database I had pulled from the working drive, but ultimately realized it had crashed in an unusual way and would require considerable work to restore. A commercial consulting service to help with this kind of operation is is $800+ to start.
 
At that point, we decided to go with an earlier backup. We run backups between 4-6 am each day so the latest was Saturday at 6 am. That means 19 hours of data would be lost, which is unfortunate, but I think acceptable given the circumstances.
 
As of Tuesday, we've restored the site to the backup server and resolved all crucial error message. Search functionality temporarily will not work and the site is slower than usual, but the site is live.
 
We've ordered parts and will work to get the primary server back up and running at the datacenter on Saturday.